If you have any questions or require further assistance relating to an online purchase, please contact us on the below email:

Email: info@elleintimates.com.au

Our online customer support team is available 9am to 5pm AEST Monday to Friday. Our office is closed on weekends and public holidays. Please note during public holidays your request will be responded to on the next business day.

Click on the 'Size Guide' & 'Size & Fit' link on the product page for size conversions and any specific notes. Please note that the sizing guide is a general conversion and changes may apply depending on style. Please check the care instructions tab on the product page and follow the designers’ instructions on the garment label.

Australia:

- Free Standard Shipping on all orders over $50 (or $6.95 for orders under)

- Free Express Shipping on all orders over $100

New Zealand:

- Free Standard International Shipping on all orders over A$100 (or A$11.95 for orders under)

- A$19.95 flat rate for Express Shipping

See our Shipping page for more details:

https://elleintimates.com.au/pages/shipping-delivery

If you’re a customer with a login, you can track your order in the ‘Account’ section of the ELLE Intimates website. Alternatively, you can track your order directly using the tracking link that was sent in your shipping confirmation email.

All orders that have been shipped can be tracked here also on the Australia Post Official website:  https://auspost.com.au/mypost/track

If you’re not home when a driver attempts delivery, they will take it to your closest post office. If they’ve done so, there will be a note in your mailbox letting you know which post office location they’ve taken it to.

Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.

ELLE Intimates will not take responsibility for lost or damaged items during transit. Please email us for any enquiries info@elleintimates.com.au

Visa, Mastercard, American Express, PayPal and Afterpay. We do our utmost to ensure that every credit card transaction is secure. We use Shopify payments for our gateway, which has extended validation SSL and level 1 PCI Compliance. This is a high-grade Encryption key that ensures your payment and personal info remains secure. Your credit card info cannot be accessed by any third parties. All items are in AUD$. All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk or spam folder. Alternatively, log in to your account to check your order summary. 

From time to time, ELLE Intimates offers Promotional Codes which can be applied at checkout. A promotional code might not be redeemable on all items, conditions may apply. If you try and enter two coupon codes and it doesn’t work, that offer doesn’t accept any other offers in conjunction with it. In some cases we do not accept any returns on items purchased with a promotional code. If an exception has been made, the code cannot be applied to a new order. Codes and Gift Vouchers are case-sensitive. So, if we’ve promoted the code in capital letters, you’ll need to enter it in capital letters. Don’t add spaces to the code. Codes are often time sensitive – so if the offer is for 24 hours, we’ll include a time when it will deactivate. If you’re in a different time zone than AEST, this will affect the validity. Codes may not be able to be used more than once per customer. You may only be able to use one code at a time with that particular offer.  If you still have problems, please contact us.

If you are having issues login into your account, please reset your password or you can contact us during business hours to confirm which email address you have registered with us. You can edit all your details in your Account, directly on the ELLE Intimates website.

Sometimes we have the ability to re-order hot sellers. Just contact us to find out, alternatively subscribe to the out of stock notification. If we receive the item back, you will be emailed once its available to purchase online.

Q. How do I know which products are sustainable?

A. All of our products are made with recycled fabrics and trims. We have made a conscious effort to do so and strive for a more sustainable future by promoting environmentally-friendly practices and drive sustainable innovation.

Q. What is ELLE Intimates doing to become more sustainable?

A. With each new collection, ELLE Intimates moves closer to minimum waste with our sustainable fabrics and trims; and in all of our recyclable packaging. We work closely with our factories to refine the garments in-line with a third-party recycling standard, for a more sustainable future.